Mistral Covid Policy & Guidance


Our dedicated holiday advisors are always ready to help you, answer any questions you may have, check availability and book your holiday. Call us on 01352 756864, our office is open Monday to Friday 10.00am to 4.00pm. All telephone calls are recorded for training/security purposes.

To offer our customers complete peace of mind we have extended and enhanced our COVID GUARANTEE POLICY. This guarantee applies to all of our customers, both those who already have a booking with us and to all new bookings.

FREE CHANGES FOR HOLIDAYS DEPARTING IN AUGUST & SEPTEMBER 2021

International travel has started again. There’s a new traffic light system in place, with green, amber, amber plus and red countries. Our holidays to green and amber/amber plus countries are going ahead. However we won’t take any customers to destinations that will require you to quarantine on arrival in your hotel room or to any country on the Red list. If you’re due to travel with us before 30th September 2021 you can change your holiday, free of amendment charges, to a different destination or to a future date, up to 28 days before your departure date to any of our holiday destinations. At the moment we have holidays available through to November 2022, so there’s a wide choice if you decide to delay your holiday.

Our Covid Guarantee on all overseas holidays

Our extended and enhanced Covid Guarantee Policy means if your holiday can't go ahead you’ll be able to change your booking to another date without any amendment charges or receive a full refund if either of the following circumstances occur within two weeks of your holiday departure date:

• If you have a booking to any destination which goes on to the red list, which requires you to quarantine in a hotel on your return to the UK at the end of your holiday

• If the government for the destination you’re travelling to decides to enforce quarantine on arrival and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test

If we need to cancel your holiday for one of the above reasons, we will contact you in departure date order.

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

We ask you to make the balance payment for your holiday just four weeks before your holiday start date. If we have not cancelled the holiday and you have not paid the balance by the due date, our usual cancellation charges will apply.

Can I get a refund if I choose to cancel/curtail my holiday?

If you decide not to travel and choose to cancel your holiday before departure we are not able to offer any refund for your holiday and our usual cancelation charges will apply. Equally, if we later make the decision to cancel holidays to a given destination and you cancelled before we took that action, we will not offer a refund retrospectively.

We strongly recommend that you keep your booking in place, as rules and requirements are constantly being updated. If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds. During the COVID-19 pandemic, it is more important than ever to get travel insurance and check it provides sufficient cover.