Mistral Covid Policy & Covid Travel Guidance and Information


Our dedicated holiday advisors are always ready to help you, answer any questions you may have, check availability and book your holiday. Call us on 01352 756864, our office is open Monday to Friday 10.00am to 4.00pm. All telephone calls are recorded for training/security purposes.

To offer our customers complete peace of mind we have extended and enhanced our COVID GUARANTEE POLICY. This guarantee applies to all of our customers, both those who already have a booking with us and to all new bookings.

Our Covid Guarantee on all overseas holidays

Our extended and enhanced Covid Guarantee Policy means if your holiday can't go ahead you’ll be able to change your booking to another date without any amendment charges or receive a full refund if either of the following circumstances occur within two weeks of your holiday departure date:

• If you have a booking to any destination which goes on to the red list, which requires you to quarantine in a hotel on your return to the UK at the end of your holiday

• If the government for the destination you’re travelling to decides to enforce quarantine on arrival and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or being fully vaccinated.

If we need to cancel your holiday for one of the above reasons, we will contact you in departure date order.

42 Day Free Amend Policy

With our Totally Flexible policy for all new bookings made after 20th October 2020 and before 31st March 2022, you can change your holiday departure date once for any reason whatsoever up to 42 days before departure for holidays departing in 2022 - absolutely FREE OF CHARGE (not applicable to Yacht Cruise holidays).

Any increase in holiday price for your new departure date must be paid by you and any decrease will be refunded by us. The difference in holiday price will be calculated as if you are booking as a new customer from our current website price on the day you notify us of your intended change. This may mean any early booking discount or other discount will be lost.

COVID 19 - Testing, NHS Covid Pass, Passenger Locator Forms and Compulsory Vaccination Requirements

It is your responsibility to ensure you are aware of all compulsory vaccinations and health requirements in the country you are travelling to. We recommend that you check the UK government website regularly for updates, as travel advice may change at short notice.

All of the countries we feature require you to be fully vaccinated. This means you must have received a full course of an approved vaccine a minimum of 14 days prior to your holiday.

In addition, certain countries in Europe also require the booster vaccination in order to be classed as fully vaccinated as part of their entry requirements. To check the current requirements of the country you are travelling to visit www.gov.uk/foreign-travel-advice choose the appropriate country and refer to the entry requirements section. Many of our destination countries including Croatia, Italy, France and Spain require you to complete a digital Passenger Locator Form (PLF) on-line before going on holiday.

Some countries may also require that a PCR or Antigen Test be taken just before travelling and that a negative result is obtained. Again, check the UK Government's foreign travel advice to see what tests (if any) you need to take and any other requirements.

NHS COVID Pass

You must also be able to prove that you’ve been fully vaccinated when checking-in at the airport for your flight by showing your NHS COVID Pass (often referred to as a vaccine passport). During your holiday, you may also be required to show your NHS COVID Pass in order to enter shops, restaurants, museums etc. For information on how to apply for your NHS Digital Covid Pass or printed letter visit https://www.nhs.uk/conditions/coronavirus-covid-19/get-digital-covid-pass We recommend that you download the Pass to your Smart Phone or Tablet and that you also request a printed copy of the Pass to take with you on holiday.

Returning to the UK at the end of your holiday

After Friday 18th March 2022 Covid-19 travel requirements for returning home have been lifted and you do not need to:

• take any COVID-19 tests – before you return home or after you arrive home

• fill in a UK passenger locator form before you travel home.

The travel advice for the UK and Europe may change at short notice – regularly check the UK Government website for updates