Please read this page carefully as it contains important information about our Covid-19 and 42 day cancellation policy.
These Terms and Conditions are in addition to and do not replace our standard holiday Terms and Conditions
Our dedicated holiday advisors are always ready to help you, answer any questions you may have, check availability and book your holiday. Call us on 01352 756864, our office is open Monday to Friday 9.00am to 5.00pm. All telephone calls are recorded for training/security purposes.
42 day free amendment to date of departure - Terms and Conditions
The 42 Day Free Departure Date Changes is applicable to new bookings made after 20th October 2020 and before 31 January 2021 for selected holidays - please see individual holiday pages, which will show if this offer applies.
This policy allows you to amend your date of departure free of charge up to 42 days before travel.
Your final balance due date will remain the same as your original booking.
If you decide to cancel after you have made a date change, cancellation charges will be calculated from your original departure date.
Only one date change can be made free of charge per booking.
If your new departure date is more expensive, you will need to pay the difference. The difference will be calculated on the full live website holiday price at the point you amend the date of your holiday.
Any booking discount or early booking incentive you may have received will not be transferred to your new departure date. For amendments and cancellations within 41 days of departure, our normal cancellation charges will apply
COVID-19 Cancellation Protection Terms and Conditions
Our COVID-19 Cancellation Protection Policy is included for all customers’ who have a valid holiday insurance policy already in place before you have been made aware of any reason that you need to change your holiday. This Cancellation Protection Policy does not replace holiday insurance, which you must have.
You must inform us of your cancellation due to a COVID-19 reason as soon as you are aware of it and, at the latest, 48 hours before your scheduled departure. You must provide us with official written proof of the COVID-19 reason. An acceptable COVID-19 reason is either a confirmed diagnosis of COVID-19 within 30 days of your date of departure or an instruction, via the NHS’s track & trace team, to self-isolate due to contact with a person who has or may have COVID-19, for a period beyond your date of departure.
Your holiday insurance company may possibly cover the cost of the loss of your holiday. Therefore we will initially ask you to contact your insurer to cover your claim.
If your insurer will not cover the loss of your holiday as part of your claim, we will transfer the lost value of your booking with us to a future booking. In order for us to do this, full proof must be provided. If you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. Any cost involved in taking the test must be paid for by you. We will also ask you to provide proof of your refused insurance claim.
We reserve the right to refuse the right to transfer your booking where we are not reasonably satisfied that you are cancelling for a COVID-19 reason. In these circumstances our standard cancellation terms will apply.
Your COVID-19 reason must prevent you safely joining your scheduled departure and will take into account current applicable UK Government and/or destination government coronavirus guidance. If the destination government requires you to have a negative COVID-19 test result, taken within their time limit before arrival in their country and you fail to take such a required test, this Cancellation Protection Policy will not apply.