Mistral Covid Policy & Guidance


Our dedicated holiday advisors are always ready to help you, answer any questions you may have, check availability and book your holiday. Call us on 01352 756864, our office is open Monday to Friday 10.00am to 4.00pm. All telephone calls are recorded for training/security purposes.

To offer our customers complete peace of mind we have extended and enhanced our COVID GUARANTEE POLICY. This guarantee applies to all of our customers, both those who already have a booking with us and to all new bookings.

Our Covid Guarantee on all overseas holidays

Our extended and enhanced Covid Guarantee Policy means if your holiday can't go ahead you’ll be able to change your booking to another date without any amendment charges or receive a full refund if either of the following circumstances occur within two weeks of your holiday departure date:

• If you have a booking to any destination which goes on to the red list, which requires you to quarantine in a hotel on your return to the UK at the end of your holiday

• If the government for the destination you’re travelling to decides to enforce quarantine on arrival and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or double vaccination.

If we need to cancel your holiday for one of the above reasons, we will contact you in departure date order.