Please note, due to the Coronavirus, the Mistral office will open from 10am - 4pm Monday to Friday. Alternatively you can get in touch with us by email email@example.com
Please see below for further Coronavirus advice
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Updated 13 May 2020
Please note, due to the Coronavirus, the Mistral office will open from 10am - 4pm Monday to Friday
All of us at Mistral Holidays understand that you may be worried or have had concerns about Coronavirus in recent weeks. We were established in 1993 and with our 27 years of experience, you can rest assured that when you travel with us you are in the best and safest of hands. We are always guided by the latest advice and guidance from ABTA and the Foreign & Commonwealth Office (FCO)
We have postponed all holidays due to depart up to and including 31 May 2020. We will be contacting all customers who are affected to offer a range of options, including moving their holiday to a later date.
If your travel plans are beyond 31 May 2020, please continue to check our website for updates.
For the time being, we have only contacted customers departing up to 31 May. All holidays after this date are currently due to go ahead as planned, but as this is a rapidly changing situation we will continue to closely monitor advice in all countries we operate to and will contact you if the advice about travelling changes.
If you decide not to travel and choose to cancel your holiday which departs after the 31 May 2020, we are not able to offer any refund for your holiday and our usual cancelation charges will apply. Equally, if we make the decision to cancel holidays to a given destination and you cancelled before we took that action, we will not offer a refund retrospectively.
We strongly recommend that you keep your booking in place and await any change to FCO advice. If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds.
We ask you to make the balance payment for your holiday four weeks before your holiday start date (except ‘Special Offer’ holidays which have to be paid for in full at the time of booking and are non-refundable unless we have to cancel the holiday). If we have not postponed the holiday and you have not paid the balance by the due date, our usual cancellation charges will apply (including the full cost of any flights we have booked on your behalf). If after you have paid your balance we subsequently have to postpone your holiday, we will offer you a range of options including alternative departure dates. Rest assured your money remains 100% protected with Mistral through our ABTA and ATOL licenses
This will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition), you should contact your travel insurance provider to check if you can make a claim.