Please note, due to the Coronavirus, the Mistral office will open from 11am - 3pm Monday to Friday. Alternatively you can get in touch with us by email email@example.com
Please see below for further Coronavirus advice
We offer unique itineraries combined with all time favourites, together with some exciting new destinations in our holiday collection.Browse air holidays
Updated 4 July 2020
Please note, due to the Coronavirus, the Mistral office will open from 11am - 3pm Monday to Friday
All of us at Mistral Holidays understand that you may be worried or have had concerns about Coronavirus in recent weeks. We were established in 1993 and with our 27 years of experience, you can rest assured that when you travel with us you are in the best and safest of hands. We are always guided by the latest advice and guidance from ABTA and the Foreign & Commonwealth Office (FCO)
Following the FCO announcement on Friday 3rd July, we are pleased to advise that all of our holidays have now resumed. All of our destination resorts are open and are welcoming visitors from the U.K.
If you decide not to travel and choose to cancel your holiday we are not able to offer any refund for your holiday and our usual cancelation charges will apply. If you are considering cancelling your future holiday, rather than cancel we do urge you to call us so that we can discuss a range of alternative options that may be available to you.
If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds.
We ask you to make the balance payment for your holiday four weeks before your holiday start date (except ‘Special Offer’ holidays which have to be paid for in full at the time of booking and are non-refundable unless we have to cancel the holiday). If we have not postponed the holiday and you have not paid the balance by the due date, our usual cancellation charges will apply (including the full cost of any flights we have booked on your behalf). If after you have paid your balance we subsequently have to postpone your holiday, we will offer you a range of options including alternative departure dates. Rest assured your money remains 100% protected with Mistral through our ABTA and ATOL licenses
This will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition), you should contact your travel insurance provider to check if you can make a claim.