Please note, due to the Coronavirus, the Mistral office will open from 11am - 2pm Monday to Friday. Alternatively you can get in touch with us by email email@example.com
Please see below for further Coronavirus advice
We offer unique itineraries combined with all time favourites, together with some exciting new destinations in our holiday collection.Browse air holidays
Please note, due to the Coronavirus, the Mistral office will open from 11am - 2pm Monday to Friday
All of us at Mistral Holidays understand that you may be worried or have had concerns about Coronavirus in recent weeks. We were established in 1993 and with our 27 years of experience, you can rest assured that when you travel with us you are in the best and safest of hands. We are always guided by the latest advice and guidance from ABTA and the Foreign & Commonwealth Office (FCO)
Due to the ongoing situation regarding COVID-19, the FCO have advised against all but essential overseas travel until 16 April 2020.
We will contact all customers due to travel up to and including 16 April 2020 to offer a range of flexible options, including moving their holiday to a later date.
For the time being, we have only contacted customers departing up to 16 April, in line with the advice given by the FCO. All holidays after this date are currently due to go ahead as planned, but as this is a rapidly changing situation we will continue to closely monitor FCO advice and will contact you if the advice about travelling changes.
If you decide not to travel and choose to cancel your holiday before departure and the FCO advice does not advise against travel at that time, we are not able to offer any refund for your holiday and our usual cancelation charges will apply. Equally, if we make the decision to cancel holidays to a given destination and you cancelled before we took that action, we will not offer a refund retrospectively.
We strongly recommend that you keep your booking in place and await any change to FCO advice. If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds.
We ask you to make the balance payment for your holiday four weeks before your holiday start date (except ‘Special Offer’ holidays which have to be paid for in full at the time of booking and are non-refundable unless we have to cancel the holiday). If we have not cancelled the holiday and you have not paid the balance by the due date, our usual cancellation charges will apply (including the full cost of any flights we have booked on your behalf).
This will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition), you should contact your travel insurance provider to check if you can make a claim.